Last updated: October 2026
Because our reviewers are digital files that you can keep once downloaded, all sales are generally final. We still want every parent to be happy, so here is what we will always do:
- File will not open or download: we fix it or resend it. If we cannot, we refund you in full.
- Bought the wrong grade, term or subject: message us within 7 days and we will swap it for the right pack at no cost.
- Charged twice for the same order: we refund the duplicate payment in full.
- Mistake in the content: we send a corrected file free of charge.
How to ask for help
Email hello@baonlearning.ph with your order number and a short description. We reply within one business day. Approved refunds go back to your original payment method, usually within 5 to 10 banking days depending on your provider.
Nothing in this policy limits your rights under the Consumer Act of the Philippines.